Is there a free plan?
Yes, and it does not expire. The free account is permanent: 5 GB of storage and one piece of media, with every core feature. No card, no time limit. You only pay when you need more storage or more titles.
What's the difference between the monthly subscription and the transaction fee?
Two completely separate things. (1) Your monthly subscription (£12 / £60 / £185 / Custom) is what you pay Hiway for the platform: storage, streaming, screener rooms, CRM, the lot. Flat fee, you can upgrade or downgrade at any time. (2) The transaction fee only applies when you sell something through Hiway (a film rental, a ticket, a season pass). On those viewer transactions, Hiway takes a flat 10% and you keep 90%, minus a payment processing fee taken as payments land in your bank account.
How do transaction fees work on viewer sales?
On every viewer transaction you make through Hiway, Hiway takes a flat 10% and you keep 90%, minus a payment processing fee taken as payments land in your bank account. No hidden distributor cuts. No quarterly reconciliation. Payouts hit in real time.
Do you charge a separate fee for SVOD subscriptions?
SVOD launches on Studio and above. The SVOD revenue-share rate is being finalised, and will follow the same model: a flat Hiway fee, with payment processing taken on top as payments land in your bank account.
Do I keep my audience data?
Always. Every viewer who watches through Hiway is captured in your CRM and you can export the data any time. We never sell or share it.
What happens if I go over my storage or streaming limit?
Overages are billed at £0.02 / GB / month for storage and £0.04 / GB for streaming (within our fair-use policy). You'll see overage warnings in the dashboard before they hit. If you're consistently over, upgrade to the next tier, usually cheaper than rolling overages.
Which channels can I syndicate to?
Syndication on Hiway is open. Connect any destination your rights agreements allow: platforms, partner sites, branded channels. We're not a curated storefront and don't lock you into a pre-negotiated partner list. Endpoint limits scale by tier (5 on Solo, 25 on Studio, 100 on Premiere, custom on Enterprise).
Can I cancel any time?
Yes. No long-term contracts. Your content and audience data remain yours, always. Cancel from the portal or email [email protected].
Which currency will I be charged in?
You can choose GBP, USD or EUR. Charges are processed in your selected currency. Prices for monthly and annual plans are listed in each currency. Annual billing on Solo, Studio & Premiere = 2 months free.
Do you support festivals and distributors?
Yes. Raindance, Grimmfest and others use Hiway for digital programmes, industry screeners and year-round audience engagement. Studio and Premiere tiers have the right tooling: book a demo and we'll walk through your workflow.